Refund and Returns Policy

Return and Replacement Policy – Adi Dey Nursery

At Adi Dey Nursery, we strive to ensure your satisfaction with every purchase. We understand that sometimes items may not meet your expectations or may arrive damaged. To address such situations, we have developed the following return and replacement policy:

1. Returns Eligibility:

• Items must be returned within 7 days of purchase.
• The item must be in its original condition, unused, and with all original tags and packaging intact.
• Perishable items such as live plants are not eligible for return.

2. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.
• We may require photographic evidence of the damage or defect to process your request.
• We will offer a replacement or refund for the damaged or defective item, based on your preference and product availability.

3. Non-Returnable Items:

• Certain items are not eligible for return due to health and safety reasons or regulatory restrictions.
• Non-returnable items may include but are not limited to live plants, fertilizers, pesticides, and other perishable goods.

4. Return Process:

• To initiate a return, please contact our customer service team via email at nurseryadidey@gmail.com or by phone at+919883161938.
• Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with further instructions on how to return the item(s).

5. Refund Process:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 3-5 business days for the refund to be processed after we receive the returned item(s).
• Shipping and handling charges are non-refundable unless the return is due to our error.

6. Replacement Policy:

• If a replacement item is available, we will ship it to you as soon as possible after processing your return request.
• If the original item is out of stock, we will offer a comparable alternative or issue a refund.

7. Contact Us:

• If you have any questions or concerns about our return and replacement policy, please don’t hesitate to contact us.
• You can reach our customer service team via email at nurseryadidey@gmail.com or by phone at +919883161938.

Thank you for shopping with Adi Dey Nursery. We appreciate your trust in us and are committed to providing you with the best shopping experience possible.